Returns and refunds

We know that buying gifts can be tricky (even when they’re for ourselves!) We have a 12-month happiness guarantee on all of our items. Think of it as our way to keep you smiling.

You can return something to us up to 12 months of purchase. The items you return must be unused, unopened, undamaged and still in original packaging. You’ll need to have proof of purchase (a receipt, invoice, bank or credit card statement) that verifies the value of each item you’re returning.

We can exchange in any store for any product purchase in-store or online. Just make sure you’ve got your proof of purchase with you.

For a refund on an online purchase, submit a return below.

If you have a faulty item, submit a return below or, if you'd prefer, bring your item into any store.