Returns and refunds
We know that buying gifts can be tricky (even when they’re for ourselves!) which is why we offer hassle-free returns and refunds.
You can return something to us within 60 days of purchase (or up to 12 months if you’re part of The Neighbourhood). The items you’re returning must be unused, unopened, undamaged and still in original packaging. For all returns, exchanges and refunds, you’ll need to have proof of purchase (a receipt, invoice, bank or credit card statement) that verifies the value of each item you’re returning.
We can exchange in any store for any product purchase in-store or online. Just make sure you’ve got your proof of purchase with you.
For a refund on an online purchase, submit a return below.
If you have a faulty item, submit a return below or, if you'd prefer, bring your item into any store.