Have a question for us? Another curious mind has probably wondered the same thing. Check out the answers to some of our most asked questions.
– Do you deliver outside of Australia?
– How much does delivery cost?
– When will my order arrive?
– What is The Neighbourhood?
– How do I sign up for The Neighbourhood?
– When will I receive my welcome and birthday vouchers?
– Can I use gift cards I bought in-store online?
– I received a present, but it's not right for me. What can I do?
– I think my product is faulty. Help!
– I’ve got a question about a product. Who can I ask?
– Can I use AfterPay and PayPal?
– Do you offer Click & Collect?
– Do you add invoices to your parcels?
Do you deliver outside of Australia?
Currently we are unable to post our quirky gifts outside of Australia. We hope that changes in the future!
How much does delivery cost?
If your order is over $100 standard shipping is free! For orders under $100 the shipping cost is $7 for standard shipping. Express shipping is available for $12. More delivery information can be found here.
When will my order arrive?
Have you left buying that gift a little too late? Don’t worry, we’ve got your back. All orders placed before 10am Monday to Friday will be packed and shipped to you by our warehouse team the very same day. Handy if you’ve gotta get that gift to someone post-haste. Orders placed after 10am or on weekends and public holidays will be sent the following business day. Orders with standard shipping will arrive in 3 to 5 business days. More delivery information can be found here.
What is The Neighbourhood?
The Neighbourhood is our email newsletter featuring all our latest news and special offers. Become a member with us to stay up to date with all things mamjo. We may even surprise you with a $10 welcome voucher to say thank you for joining us. Well, maybe act surprised?
How do I sign up for The Neighbourhood?
When will I receive my welcome and birthday vouchers?
You will receive the welcome voucher a couple of days after you have signed up for The Neighbourhood and your birthday voucher on your birthday. Both vouchers are valid for one month from send date. You can use the vouchers in-store or online.
Can I use gift cards I bought in-store online?
Currently our gift cards can only be used in-store.
I received a present, but it's not right for me. What can I do?
We know that buying gifts can be tricky. (Even when they’re for ourselves!) So we’ve put a lot of thought into our returns policy to make it as simple and painless as possible. You can return something to a store within 60 days of purchase (or up to 12 months if you’re a member of The Neighbourhood). The items you’re returning must be unused, unopened, undamaged and still in original packaging You’ll need to have proof of purchase (a receipt, invoice, bank or credit card statement) that verifies the value of each item you’re returning.
I think my product is faulty. Help!
Oh no, that shouldn’t happen! You can reach out to the store that you purchased the product from or if you bought it online just fill out this form. You’ll need proof of purchase (receipt, invoice, bank or credit card statement). The fault can’t be due to expected wear and tear. You must return the item within a reasonable time frame. Reasonable time will be assessed on an individual basis.
I’ve got a question about a product. Who can I ask?
Us! You can give us a call, send an email or use our online form to get in touch with us. A friendly member of our team will help you. Click here to contact us.
Can I use AfterPay or PayPal?
AfterPay is available to use on our website, but not in-stores at this stage. What payment methods do we accept? You can pay with all major credit cards, including American Express or AfterPay (online only). PayPal will be up and running soon.
Do you offer Click & Collect?
Not just yet. We're working on a way we can offer a click and collect gift service in the future.
Do you add invoices to your parcels?
To help decrease our impact on the environment, we post our parcels without a paper invoice. You'll be emailed a digital invoice once you placed your order online, so be sure to check your inbox.
Still can’t find the answer to your question?Write to us