Delivery and orders
We ship our parcels out every Wednesday via Australia Post. From shipment time, the delivery times below are an estimate
Standard Delivery:
|
Destination |
Delivery Time |
Shipping Fee |
|
Australian metro areas |
3 to 6 business days |
Standard shipping $12 |
|
Australian regional areas |
4 to 6 business days |
Standard shipping $12 |
| Australian remote areas | 5 to 16 business days | Standard shipping $12 |
Express Delivery: Currently unavailable due to delivery delays related to COVID-19.
|
Destination |
Delivery Time |
Shipping Fee |
|
Australian metro areas |
1 to 2 business days |
Express Shipping $15 |
|
Australian regional areas |
Add 1 to 2 business days |
Express Shipping $15 |
|
Australian remove areas |
Add 1 to 2 business days |
Express Shipping $15 |
How do I know if I am in a metro, regional or remote area?
Please refer to the Australia Post website to find your postcode.
Australia Post’s authority to leave
All our parcels are sent with an authority to leave. This means your trusty neighbourhood postman will leave your package somewhere safe at your address if you happen to miss them stopping by. Lucky for you, there’s no need to worry about staying home in your pyjamas all day to sign for it. If they’re unable to leave it, they’ll leave you a calling card to let you know your parcel is in your local post office.
Tracking
Use the tracking number provided (in your delivery update email) to track your parcel via the Australia Post website.
Track your parcelChanging address?
For address changes after your order has been posted please contact Australia Post. You can reach their customer service team on 13 11 18.
For more information on delivery, visit our FAQ page.